Dear customer, we have a 30-day return policy which starts from the day of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If your item is damaged or defected upon arrival you should contact us by email immediately.
To be eligible for a return, please contact us with your purchase information. Please note that your item/s must be unused and in the same condition that you received it and in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will also notify you of approval or rejection of your return.
Upon approval of the return a refund will be processed less the shipping costs both ways. The refund will go back to your credit card or original method of payment, within few days.
Late or missing refunds (if applicable)
- If you have not received a refund yet, please check with your bank or credit card company, it may take few more days for them to process the refund.
- After checking with your bank or credit card company and if there’s no refund in process, please contact us at RachelMichelleUSA@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
You may return your item within 30 days of purchase. To exchange or return an item, send us an email at RachelMichelleUSA@gmail.com. and send your item to: 22851 Windsor Wood Ct. Boca Raton, FL 33433.
To return your product, you should mail your product to: 22851 Windsor Wood Ct. Boca Raton, FL 33433.
You are responsible for shipping costs both ways and will be billed to you or deducted from your refund.
Depending on where you live, it may several days to receive the exchanged product.
If you have any question, please contact us before purchasing.